IT Support

We provide high quality IT support to businesses in Herefordshire, Monmouthshire, Glamorgan and neighbouring counties. We can provide advice, supply and installation of all IT equipment including servers, switches, firewalls and network attached storage. Once installed, you can take piece of mind that your infrastructure is monitored 24/7 with our monitoring tools. So, if your Internet drops, a disk fails in your server or you run out of disk space, we will be alerted to it before you!

Clarke Software managed IT support is provided by a dedicated team of helpdesk engineers delivering telephone and remote support using our remote support tools. Our unlimited call helpdesk support team can be easily contacted via email or telephone where you will speak directly to a U.K. based engineer.

We have partnered with some of the best vendors in the business to enable us to provide your business with excellent antivirus and security products (ESET), operating systems and application software (Microsoft) and high quality/high availability communications for telephone and Internet (IDNet).

Our offices, which are strategically placed along the A465 in mid-Wales (Merthyr Tydfil) and the West Midlands (Hereford), allow us to provide IT support to local businesses across Herefordshire, Glamorgan, Monmouthshire and Gwent.

Services

Managed IT Support

Our IT support services are designed to cater for businesses with between 1 to 1000 employees, requiring outright full IT management to a single function role or one-off projects.

A fully managed IT support service with Clarke Software acting as your own employed IT Manager, the IT support function is driven in a proactive manner ensuring the service is well delivered, maintained and progressed to fulfil the growing requirements of your business as it evolves.

Managed IT
  • Flexible business IT support packages
  • Insights portal to review our performance
  • 24 hour service desk
  • Unlimited telephone assistance – UK based Helpdesk
  • Unlimited remote access support – providing faster resolution
  • Permanent on-site engineer(s) if required
  • Periodic strategy and management review meetings
  • Dedicated IT Support Manager
  • Performance Tuning
  • ESET Antivirus and Internet Security Solutions Partner
  • Microsoft Partner
  • IDNet Telecoms and Connectivity Partner
  • Monitoring
    • Server performance
    • Application performance
    • Database performance
    • COMMs monitoring

Projects

Clarke Software has an excellent track record of delivering IT support, telephony and development projects of various sizes, from simple upgrades to significant network design and implementation.

Project Management
  • IT strategy
  • Disaster recovery and high availability
  • Office relocation
  • Security review
  • Remote working
  • License reviews