IT Support

Clarke Software managed IT support is provided by a dedicated team of helpdesk engineers delivering telephone and remote support using our remote support tools. Our unlimited call helpdesk support team can be easily contacted via email or telephone where you will speak directly to a U.K. based engineer.

Our offices, which are strategically placed along the A465 in mid-Wales and the West Midlands, allow us to provide IT support to local businesses across Herefordshire, Glamorgan, Monmouthshire and Gwent.

Services

Managed IT

Our support services are designed to cater for businesses with between 1 to 1000 employees, requiring outright full IT management to a single function role or one-off projects.

A fully managed IT support service with Clarke Software acting as your own employed IT Manager, the IT support function is driven in a proactive manor ensuring the service is well delivered, maintained and progressed to fulfil the growing requirements of the business as it evolves.

Managed IT
  • Flexible business IT support packages
  • Insights portal to review our performance
  • 24 hour service desk
  • Unlimited telephone assistance – UK based Helpdesk
  • Unlimited remote access support – providing faster resolution
  • Permanent on-site engineer(s) if required
  • Periodic strategy and management review meetings
  • Dedicated IT Support Manager
  • Performance Tuning
  • Monitoring
    • Server performance
    • Application performance
    • Database performance
    • COMMs monitoring

Projects

Clarke Software has an excellent track record of delivering IT support, telephony and development projects of various sizes, from simple upgrades to significant network design and implementation.

Project Management
  • IT strategy
  • Disaster recovery and high availablity
  • Office relocation
  • Security review
  • Remote working
  • License reviews